Lately, we have had many users reach out about how Coinigy appears on bank statements for subscription payments. For awhile, Coinigy charges would appear as 'C WEB PLATFORM' which we understand has caused confusion among users expecting to see the word Coinigy somewhere.
To curb this confusion, we have changed it to 'COINIGY PLATFORM'. Moving forward, there is a chance users may still see 'C WEB PLATFORM' as a charge -- just know that this is your Coinigy subscription.
Please shoot us an e-mail at firstname.lastname@example.org should you have any questions or concerns before opening a dispute. If you are unsure about about a particular charge, reaching out to us directly rather than disputing the charge helps us more easily clear up any confusion.
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