Session Logout Issues - Preliminary Update

Hi everyone, I just wanted to give a quick update with regards to the session/logout issues that users have been experiencing this morning.

We’ve isolated what appears to be an issue with our session garbage collection that’s been causing users to be logged out after a very short period of time. For the time being we’ve moved the system back to cookie-based sessions.

You’re safe to login and should be able to maintain a session. We’re testing a fix on a server that’s out of rotation, and will be putting the other session method back in place later today, which unfortunately will force another logout.

We’ll give a heads up prior to doing that, please watch this blog and on twitter for notices.

We’d like to reiterate that this is not the norm for us and we are working on refining our internal methods to prevent something like this from happening again.

Thank you for your patience and understanding, and keep your eye on this blog and twitter for further updates.